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Haversine Forums -> AirTrack - General Issues and Support

Maximum use count reached..... We're sorry, but something went wrong, please try again later and contact support if this problem Persists

Posted on August 8, 2015 19:15 by jonathanvelly

i have the same problem of this guy now:

"Posted on January 2, 2013 21:44 by Spiritasylum
Hello!!

When I try to add the code for the 1213 cycle of the software AirTrack it says:
"Maximum use count reached" with an explanatory sentence asking me to join

I identify so on my account Airtrack "navigation data" and then I try to add the code.
But an error page is displayed saying:
We're sorry, but something went wrong, please try again later and contact support if this problem Persists.

Do you have an idea of ​​the solution to this problem that would allow me to benefit from the latest round of data?

Thank you for your help and for this great navigation tools,

Maxim

Posted on January 2, 2013 22:04 by skyfox
Hi,

This message appears when you redeem a Navigraph token without being logged into your AirAccount (from within AirTrack, using the User settings page). In this case the token is associated with your device but not with your account.

When you then try to re-use it in another device it gives you this message because it cannot associate the device to your user account.

I've now fixed this for you so you should see the data available for download in your devices (if logged into your Air Account). If not, msg me through: http://air.ipobjects.com/support and I'll have a look and fix it.

Long story short,

1. If you intend to use a Navigraph data set in one device only, you can redeem the token at will in any way you wish.

2. If you intend to use a Navigraph data set in more than once device, you need to be logged into your Air Account at the time of redeeming so that the token is associated with your whole account, and hence made available to your other devices.

Alternatively you can also redeem the token online, once logged into your air account on this web site. This saves you the trouble of having to type the code in a small iPhone window and makes it available to all your devices.

hope this helps,
happy flying and happy 2013,
joao @ airtrack"

Thank you to help me !
I try to add navigraph cycle 1508 airAC

jonathanvelly

Posted on August 10, 2015 18:44 by skyfox

Sorry about that and for the delay. It seems you used the code in one device without being logged in, so it failed on the second device because it didn't register it as yours.

Should be fixed now, you should see the cycle for download when you login with your account's username and password on your devices.

let me know if not or if there's still a problem,
fun flights,
joao @ haversine

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